Notify firstname.lastname@example.org of your intention to return your product quoting your order number and stating which product you would like to return.
Your notification must be received within 7 days of delivery. We will respond to confirm that we have received your email and issue you with a returns number Goods should be returned, quoting the returns number, by registered post to be received by us within 7 days of receipt of your returns number.
Refunds, net of any original postage and packing charges, will be processed within 2 weeks of receipt of the returned goods with a valid returns number.
The customer is responsible for all postage and packaging costs of returning the goods.